FREQUENTLY ASKED QUESTIONS
Q. What If I Prefer a Single Vs. Team of Maids?
Rather you have two or three maids our rates remain the same. We send a team of
certified maids who work as a team to make sure all the items on the checklist are properly cleaned
throughout your home. All the work is not placed on one maid who may become tired while
cleaning and scrubbing floors all alone. Also for security purposes we send a team of certified maids
professionals who have all had their criminal background reports investigated. We also perform
random drug screening on Angel Maids. The team of maids can cover each other as they work
together ensuring that your home or office gets cleaned in a timely manner.
Q. What Are Angel Maid Acceptable Methods of Payment?
Credit/Cash/Local Checks/ Debit Cards/ Angel Maid Gift Certificates are acceptable methods of payment.
We accept all major credit cards and debit cards that display a major credit card brand.
Q. How Should I Prepare for My Maid to Arrive?
It is important that you fully explained the type of cleaning that your home or office needs during booking
to ensure our staff brings the correct supplies to clean your home.
Please review the checklist check points to be cleaned in your home prior to your initial cleaning.
If you can seem to find exactly what you are looking for we can customize your cleaning to meet your
needs. Please pre arrange through booking. To allow your maid more time to focus on big things
you need clean the most have your children put away clothes and toys.
Q. Why is My Maid Late?
Angel Maid serves multiple clients per day. Our maids are trained to finish all commercial or residential
cleaning task before going to the next cleaning project. This may cause your team of maids to be off
in the scheduled cleaning time up to 30 mins. We realize that your time is valuable and if your maids
are more than 30mins late or you have to reschedule you will receive a 10% discount from the service
Q. CAN THE MAIDS RECEIVE TIPS?
The prices set by the office or online during the free estimate do not include gratuity. Although many
clients wish to give the maids tips it is never a requirement. Gratitude by tip is shown when the client
Q. ARE ANGEL MAID PAYROLL TAXES WITH HELD?
All maids receive a weekly check issued by Angel Maid Cleaning Company, LLC. We verify all maids and
janitors using e-verify. All maids are paid more than the state minimum wages as required by state laws.
This ensures that the maids will work hard and take pride with your personal or professional belongings.
Q. I AM UNHAPPY WITH MY MOST RECENT CLEANING SERVICE
For new clients who are unhappy with their most recent cleaning please email a detailed explanation of
the nature of your issues to firstname.lastname@example.org . Please keep in mind it may take until the second
cleaning to bring your home back to immaculate condition. We will send a different maid or maids to
re clean your home if it is the second cleaning.
If you are a regular client we will immediately credit a re clean to your home.
All move in move out cleaning will be re cleaned if the items missed are marked on the move out cleaning
checklist. We do not wipe down walls on any cleaning type due to possible paint smearing
For a re clean of your home the complaint must be made within 24 hours of your initial cleaning.
We do not issue refunds!
Q. WHAT SHOULD I DO BEFORE A MOVE OUT CLEANING?
Moving Doesn't Have to Be a Hassle! Rather an Eviction, LEase Ending, or Home/ Office Sale. All Properties
must be cleaned before new occupants can take possession!
With so much to prepare for let the pros handle the dirty work! After the plumbing, electrical, painting and
most importantly you have packed your things there comes the dirty work! We prefer that you do all
this first because the last step to a new occupant is, removal of all personal items and a deep cleaning.
Please note that any re cleans due to other contractors will be incur a fee.
Any unreported construction or re moldeling prior to cleaning may increase your price due to post
Lastly any abandoned personnel items in garage, patio, enclosed screened porches, or interior of home
will be discarded.
Q. WHAT ARE THE TYPES OF CLEANING SERVICES ANGEL MAID PROVIDES?
consists of the regular items that are found on our 46 pt checklist. does not include items marked extra such as baseboards and inside appliances
consists of the regular items that are found on our 46 pt checklist. Also includes the following extra services: baseboards, interior oven, interior fridge
MOVE IN MOVE OUT
consists of the items on our move out check list. includes baseboards. includes oven interior. includes interior and rear of fridge. DOES NOT INCLUDE WIPING OF WALLS does not include any vandalism or post construction cleaning see below
general cleaning also any custom factors included during service setup. Does not include any other service types
POST CONSTRUCTION CLEANING
this cleaning includes the basic move out cleaning as well as the following that may apply; dust removal (sand paper, paint, insulation, electrical scraps), paint or paint smear removal (floors, windows, counters, cabinets, faucets, towel racks, or any other place that should not be painted excluding bricks)
newly constructed homes or offices including also renovations custom packaged around rough cleaning 1st stage and final stage cleaning also touch up cleanings
this is a case by case cleaning and or organizing =of large amounts of clutter that may or may not be junk items that are usually stored in unusual areas or in unusual ways
it is important to tell if you have pets, ink stains, candle wax or any stains on a carpet that is to be steam cleaned for the best results
specific and custom to needs
Q. WHAT IS ANGEL MAID'S REFUND POLICY?
Although we do not provide refunds it is our goal to make sure all clients are satisfied with their services.
If you are unhappy with your service we will attempt to rectify the situation.
A different staff member will be sent to re clean home or office where needed.
any personal items left in the home during a move out cleaning will be disposed of as it is our goal to provide a completely empty clean home to the next occupant.
If a re clean is needed because you had third parties present during cleaning, moving in items after cleaning, pets running around, other contractors mess, you were not specific about your cleaning type during booking then no refund or re clean will be owed to you.
Furthermore if you were not specific about your cleaning needs during booking such as not stating your home has no running water or electrical no money will be owed to you. If you are not specific about the type of cleaning you need additional fees may apply for your service to be complete.